Digital files. Clear expectations.
We sell downloadable PDF planners. Once the purchased file is made available after confirmed payment, we do not offer cancellation or a refund for a change of mind, a mistaken preference, or because you no longer plan to use it. Please check the preview, edition dates, languages and printing instructions before paying.
When we will help with a remedy
This policy does not remove your statutory rights. Contact us if you are charged twice, the file is not delivered, the PDF is defective or materially different from its description, or another remedy is required under Indian law. We will investigate and provide access, a corrected file, a replacement, or a refund as appropriate and as required by law. An inability to deliver will not be treated as a reason to retain payment without a remedy.
Missing download or payment pending?
Do not pay a second time simply because the page closed. Check My downloads on the same browser, contact support with your order/payment reference and checkout phone number if access is missing. If the payment is still pending, use your order status page. Failed or uncompleted payment reversals are handled by Razorpay and your bank; ask support if the status remains unclear.
Requesting help
Send your checkout phone number, order/payment reference and a brief explanation using the contact below. Do not share a card number, PIN, OTP or password. We acknowledge complaints within 48 hours and aim to resolve them within one month. Raise issues promptly to help us investigate; this does not shorten any statutory limitation period.
Accepted refunds
Approved refunds are sent to the original payment method through Razorpay. We aim to initiate them within seven working days of approval; your bank or provider determines the final credit time and we will share available reference details. Legally required timelines prevail. Access may be withdrawn after a full refund.
Seller & grievance contact
Habit Tracker
Kolkata, India — complete business address before launch
Customer care: Please use the support form · Phone pending
Grievance officer: Being configured · Please use the support form
Open a support request · Save the reference shown after submission.
We acknowledge complaints within 48 hours and aim to resolve them within one month. These policies do not exclude any rights or remedies available under applicable Indian law.